Access and navigation through this website and the acquisition of any of the products offered, implies acceptance as a user, without reservations of any kind, of each and every one of the terms, communications, conditions, and other legal notices contained in the present document.
- That he is a person of legal age and with the capacity to contract; Y
In accordance with Law 34/2002, of July 11, on Services of the Information Society, we make available to users, the information regarding the identifying data of Eva Mª Martínez Martínez (hereinafter “Bellirium”) As owner of the website:
Registered office: Entença 218-224 local 2, 08029 Barcelona
Telephone: + 34 674 38 66 30
1.1. The purpose of these Terms and Conditions of purchase is the supply by BELLIRIUM of the products offered in its Online Store, in exchange for an economic benefit.
2. ENTRY INTO FORCE
2.1. These Terms and Conditions, together with your order confirmation, constitute the contract between BELLIRIUM and the Customer for the supply of products. No other Terms and Conditions will apply.
2.2. It will be understood that the Client agrees with the general conditions set forth in this text from the moment she accepts that she has read and agrees with these Terms and Conditions.
3. PLACE AN ORDER
3.1. To be able to place an order, the Customer must be at least 18 years old.
3.2. The Client must carry out the entire purchase process and make the payment with any of the systems that the page provides.
3.3. When the Customer places her order, we will send her an order number.
3.4. By placing your order, the Customer is making us an offer to purchase the products he has selected in accordance with these Terms and Conditions. BELLIRIUM may or may not accept your offer.
3.5. If we accept your order, we will notify the customer of our acceptance by issuing an order confirmation. We will send you your order confirmation by email, provided that the Client has provided us with her email address in her personal data form. If we cannot accept your order, we will contact the Client to inform her through any of the means that the Client has provided us as a means of contact in her order.
3.6. Although we will make every effort to supply you with the products listed in your order confirmation, there may be occasions when we are unable to supply such products due to, for example, such products not being in stock. In these cases we will contact the Client to inform him and perhaps we will suggest alternative products that he may wish to buy. If you do not accept our suggestions we will cancel your order in relation to the products that we cannot supply and we will refund you any amount of money that we would have satisfied for such products. The return of these sums of money will be the limit of our responsibility towards the Client in the event that it is impossible for us to supply the requested products. Very occasionally, the prices of the products shown in our Online Stores may be wrongly specified and show a lower price than the corresponding one due to an error. When this happens, and if we have confirmed your order, we will contact you immediately in order to issue a new order confirmation with the correct price. In the event that the corresponding price is much higher, the Client may cancel her order and we will refund any amount that she has already satisfied.
3.7. For orders formalized between 00.00 and 11.59 (noon), the period of revocation or modification of said order will end at 12.00 on the same day. In the event that the order has been formalized after 15.00:12.00 p.m., the period of revocation or modification of said order will end at 12.01:14.59 p.m. the following day. Thus, at that point the purchase will be closed. Orders placed between 1:XNUMX am and XNUMX:XNUMX pm may not be revoked or modified under any circumstances. During the pre-established periods to revoke or modify the order, the Client may do so at no additional cost. All the hours correspond to the Madrid time slot / GMT + XNUMX.
4. SUPPLY OF YOUR PRODUCTS
4.1. We will supply you with the products indicated in your order confirmation, in accordance with these Terms and Conditions.
5. PRODUCT INFORMATION
5.1. We pay great attention to the information regarding the essential characteristics of the products through technical descriptions and photographs that illustrate the products. All this is done within the limits of technique and respecting the best market standards.
6.1. The price of each product will be clearly determined on the website. The price and conditions of the products offered may vary, but in any case the price and conditions that were in place when placing the order will always govern for the Client.
6.2. We reserve the right to charge the order from the moment it is received.
6.3. The sale prices indicated in our Online Store are shown as follows:
If the client lives in the European Union, all prices include VAT, but we deduct this amount from the total if the shipment is made to areas exempt from VAT. The client only has to indicate it by sending an email to info @.
6.4. The shipping service costs are not indicated in the price of the products. The shipping service costs are borne by the Customer and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and finalizing the contracting process.
6.5. We reserve the right to change our prices at any time. However, we promise to apply the current rates indicated on the portal at the time of placing the order by the Customer.
7.1. It should be noted that orders will be shipped within the limits of available stock. If one of the ordered items is not in stock, we promise to contact the Customer as soon as possible (from the date the order was placed) to inform them of the period in which we can send their product (s). . In case you were not interested in waiting, you can request a refund of the amounts you have paid for said article.
7.2. If any of the products in your order, once invoiced, are not available, we promise to send the Customer the available products and give you the shipping service costs for the rest of your purchase. If possible, we will propose an article of equivalent quality and price to replace the unavailable product. In case you do not accept the proposed substitute product, we will refund the unavailable product.
8. PAYMENT OF PRODUCTS
8.1. BELLIRIUM has partnered with Banco Sabadell to guarantee maximum security in payments. When he sees the Banco Sabadell symbol, the Client can consider that his operation is 100% protected.
8.2. If our security department suspects an anomaly or fraud, BELLIRIUM reserves the right to cancel the transaction for security reasons.
8.3. BELLIRIUM offers the Client 2 payment methods:
Payment by credit / debit card:
If you choose to pay by card, the Customer's order cannot be taken into account and will not be processed until the payment has been authorized by your bank or savings bank. Online payment by credit card is made through the "Secure Socket Layer" security system, which encrypts your bank details when they are transmitted over the internet. For security reasons, BELLIRIUM verifies all orders paid by bank card. We accept Maestro cards and any Visa and MasterCard registered in the secure payment system Verified by Visa.
Payment by bank transfer to the account ES54 0081 0053 5800 0238 4241 - Once the payment has been entered into the account, the order will be processed and the stipulated delivery period will begin to count.
8.4. In the event that the purchase has been made by an end consumer or a company, the corresponding invoice will be issued. Both will contain the breakdown corresponding to Value Added Tax if applicable and shipping costs.
8.5. Other payment methods such as Paypal and Aplázame are external platforms linked to our store to offer alternative payment options to banking.
8.6 If you have decided to finance your purchase through Aplazame: you accept that all your personal data will be fully transferred to Aplazame from the moment the user has started contracting the deferred payment service offered by the latter at the time of choosing the form of payment. This acceptance is extended to third parties that had to access the files for the successful conclusion of the contract.
9. SHIPPING POLICY
9.1 We will send the Customer their products to the delivery address that appears on their personal data form.
9.2. On the website, specifically in the shopping cart, the amount of shipping costs is indicated before the purchase.
9.3. We will deliver the product once it has been verified that the effective payment has been carried out correctly.
9.4. Delivery times:
Standard home delivery in 48/72 working hours after making the payment by card or once the receipt of the bank transfer receipt in the Peninsula (it may vary if they are made from the Balearic Islands, the Canary Islands, Ceuta or Melilla).
Express delivery in 24 business hours (orders placed and paid before 15:XNUMX p.m.).
If for any reason attributable to BELLIRIUM this period is exceeded, we will notify the Client of the incident and propose alternative solutions.
9.5. Shipping costs:
Free shipping for the purchase of 2 or more products on the web through standard delivery.
Shipping costs for a single product or urgent shipping 1h € 24 (price subject to change according to the logistics provider's rates).
9.6. The Client agrees that he or another designated person will be at the address indicated to receive the package. In case of not being there the first time, the carrier will insist several times. If the order still cannot be delivered, it will be returned to us, with the consequent return to the Customer of the payment made less the shipping and return costs of the merchandise that will be borne by the Customer.
10. PRODUCT WARRANTY
10.1. All the products offered by BELLIRIUM are guaranteed. We promise to replace with a new one or make the corresponding payment if any of your products suffers from a manufacturing defect within 14 days from delivery. In this case, all the costs of returning the product and shipping the new product or the same product repaired, are borne by BELLIRIUM.
10.2. The consumer must inform us of the lack of conformity of the product within 14 days from when he became aware of it by email that he wishes to return a product. In this way, we will organize the return in the most suitable way. In the event that the problem of said product is not under warranty, it will be the consumer who pays the possible additional expenses that originate from said return.
11. THE RIGHT TO RETURN AND CHANGE THE PRODUCTS
11.1. BELLIRIUM offers a flexible return policy. Therefore, despite the fact that the products purchased by the Customer are received by the Customer in perfect condition, if the Customer is not satisfied with any of them, they can exchange or return them. See return and refund exceptions in point 11.3. In the event that they are returned, the Customer will receive a refund of the price of the products within a period of the following 14 business days from the receipt of the returned products by BELLIRIUM. If you want to change them, you must pay the difference if the price of the returned product is less than the new one. If, on the other hand, the returned product is more than the new amount, BELLIRIUM will refund the difference within the next 14 days. In any case, the Customer will bear the shipping costs of the return. In addition, for the return to be accepted by BELLIRIUM:
Products must be returned within 14 business days from the date of receipt of the order by the Customer.
Products must be returned in their original box / packaging. In the event that the product is wrapped in transparent paper, said paper cannot have been opened.
The products cannot have been used.
NOTE: Please do not put heat or stickers directly on the box / packaging and wrap the item first. These will not be accepted.
11.2. On the other hand, if the products received by the customer are damaged or defective upon arrival, BELLIRIUM will bear the cost of returning the order. In this way, the Customer may choose between a full refund of their order (to be made within 14 working days from the date of receipt of the order by BELLIRIUM), receive the same product again (within a period of 24/72 hours) or make a change with another product. In the latter case, the Customer must pay the difference if the price of the returned product is less than the new one. If, on the other hand, the returned product is more than the new amount, BELLIRIUM will refund the difference within the next 14 days. In any case, both if the Client decides to receive the same product again or if he wishes to make an exchange for another one, BELLIRIUM will also bear the shipping costs of this new delivery.
11.3. Exceptions of return and refund: For hygiene and health reasons any product that has been used and / or unsealed will not be subject to return or refund as indicated in Directive 2011/83 / EU (article 16 e). In other words, no return is allowed except for malfunctions within 6 months. In this case it will be replaced by another, shipping by Bellirium. If it is not opened from the original packaging, it can be returned.
12. AFTER-SALE SERVICE
If you want to contact our Customer Service: You can send us a message through the Contact Us Form.
13. BELLIRIUM AND CLIENT'S OBLIGATIONS
13.1. BELLIRIUM undertakes to make available to the Client all the necessary information regarding the products it offers as well as the orders. BELLIRIUM is not responsible for the non-execution of these conditions in case of force majeure or an unforeseeable fact, either by the Client or by a person outside the contract.
13.2. The Client agrees to fill out the order forms and their fields according to the indicated instructions. BELLIRIUM will protect the data in accordance with the law. The Client also agrees to pay the price of the product, with the corresponding taxes and shipping costs.
13.3. We remind you that it is advisable to keep a copy of the data contained in the purchased products. BELLIRIUM is not responsible for any loss of data, files or, in general, for any damage resulting from a failure of the Customer to backup the data contained in the products purchased.
13.4. BELLIRIUM is not responsible for the consequences that may result from the improper use of the products sold in its Online Store.
All opinions written by Clients are controlled by the marketing team. If the opinions received violate the law, ethics or morals (abusive advertising, defamation, insults, comments out of context ...), BELLIRIUM reserves the right to reject or modify said opinions.
15 PERSONAL DATA PROTECTION
15.1. The personal data that the Client must provide us with are essential for sending orders and preparing invoices. The absence of these data will lead to the automatic cancellation of the orders. By registering on the page, the Client agrees to provide us with valid personal data, data that allows the provision of the service by BELLIRIUM and the correct identification of the registered Client, as well as the sending of information and advertising of the different products and offers that BELLIRIUM may have on their web pages.
16. INTELLECTUAL PROPERTY
16.1. All the content of the BELLIRIUM Online Store, bellirium.com (provision of services) and its Blog (illustrations, texts, names, brands, images, videos) is the property of BELLIRIUM. Any partial or total reproduction of the content by any procedure and in any medium is subject to prior and express authorization from BELLIRIUM.
17. APPLICABLE LAW AND JURISDICTION
17.1. This contract will be interpreted and governed in accordance with current Spanish and European legislation.
17.2. These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
18. REGARDING PROMOTIONS AND COUPONS
18.1. All promotions and coupons have an expiration of one month if the promotion does not specify it differently.
18.2. Promotions that are discount coupons will always be applied solely and exclusively to the value of the product.
18.3. Promotions that are discount coupons will always have a minimum amount to consume, which in the case of not being specified will be set at € 100 for all promotions.
18.4. BELLIRIUM reserves the right to cancel a promotion to a person who makes an incorrect use of it, or who under different identities acquires numerous units of the promotion.
19. MODIFICATION OF THE GENERAL CONDITIONS
BELLIRIUM reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as the General Conditions of Use. Customers will always have these General Conditions in a visible place, freely accessible to how many queries you want to make. Customers must carefully read these General Conditions of Use each time they access the website. In any case, the acceptance of the General Conditions of Use will be a previous and indispensable step to the hiring of any service available through the website.
You can send us a message through the Contact us form.